Delete your KekeBid account
This page is for people who use the KekeBid app (passengers and riders) and want their account deleted. You can also do it inside the app: open the menu, choose Settings, then Delete account.
Step 1. Your email address
Enter the email address you use for KekeBid. We email you a 6-digit code to check it is you.
Step 2. Enter the code
We emailed a 6-digit code to you.
You cannot delete your account yet
Please finish this first, then come back to this page:
Step 3. Confirm
Deleting your account cannot be undone. Nobody, including KekeBid staff, can bring it back.
Your account has been deleted
Your personal details are erased. You can close this page.
Your account was kept
You have been signed out of this page. Nothing was deleted.
What is deleted
- Your name and email address.
- Your profile photo.
- Saved places.
- For riders: ID, driver's licence and keke photos, and your online status and last location.
- Your bank account details, except an account that has already received a withdrawal from KekeBid (it stays as part of the money records, see below).
- Your login sessions, notification settings, and any live trip-sharing link.
- Your top-up bank account number is closed.
What we keep, and why
Some records must stay so that KekeBid's money records always add up and so that safety and disputes can be checked. They no longer have your name or email address on them.
- Money records: wallet entries, payments, withdrawals and refunds.
- Past trips: fare, time, pickup and destination, ratings, and the messages sent during the trip.
- Complaints and support conversations.
- A record that an account was deleted (it contains no personal details).
Before you delete
We cannot delete an account while any of these are open:
- there is money in your wallet (use it for rides or withdraw it first)
- you have a trip in progress, or a finished trip that is waiting for payment
- you have a ride request that is still open
- a withdrawal or refund is still being processed
If you cannot sign in to this page, or need help, use Customer support in the KekeBid app.